|Shipping zones||Standard Delivery Time||Cost||Complimentary Speedpost*|
|Hong Kong||2 – 3 working days||HKD $60||N/A|
|China & Macau||6 – 8 working days||HKD $80||N/A|
|Asia Pacific||up to 10 working days||HKD $150||within 4 working days|
|Rest of the World||up to 14 working days||HKD $180||within 7 working days|
*For international orders (excluding China & Macau) above HK$ 2,800, we offer complimentary Speedpost. For more shipping options/quotes on international orders, please contact firstname.lastname@example.org.
**Please allow 1-2 days for collection. We will notify you on the day your order is available to pick up via the email address provided at the time of your order. Collect in-Store orders will be held at the Store for three days.
If your order weighs more than 2.5kg (volumetric) or has to be delivered to a remote area and the cost of shipping your order exceeds our stated flat rates, it will be necessary for MAMA KID to apply additional courier charges to your order.
TAXES & DUTIES
Taxes and duties applicable to your order depend on the shipping country of your order. Hong Kong orders are not subject to taxes and duties.
Customers purchasing from a country served as Delivery Duty Paid (DDP) will incur relevant import duty and tax. These costs are included in the final purchase price. Customers purchasing from a country served as Delivery Duty Unpaid (DDU) will be charged for items purchased and shipping costs only. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. We are unable to advise the amount this may be as these cost vary from country to country.
Free returns is available for Hong Kong orders only. Mainland China, Macau, and International orders will need to pay in order to return an item. Please see below for more information. You can return any item to us within 10 days of receiving your original order. For more information on how to return your order, please click here.
Hong Kong, Mainland China and Macau orders will be shipped using S.F. Express delivery service. International orders will be shipped with Hong Kong Post.
Orders placed by 12.00 PM (HKT) will be shipped same day Monday to Friday. All orders placed after 12.00 PM (HKT) on Friday will be shipped the following Monday. Orders placed on Weekends or Holidays will be processed on the next business day.
All orders are subject to availability and credit card authentication. During sale periods, additional processing time may be required.
ORDER TRACKING INFORMATION
Once an order has shipped, we’ll send you an e-mail confirming the order with an Order Number. This Order Number can be used to check the status of the shipment. The Order Number also appears if you are logged into your account under Order History, which will also have the tracking number. This tracking number can be used on the carrier’s site, which may take 72 hours to be activated.
REFUSED OR UNCOLLECTED SHIPMENTS
If delivery of an order is refused, orders will be returned to our warehouse. You will receive a refund for the merchandise excluding shipping costs as shipping charges are non-refundable. You are responsible for the shipping charges and any duties, taxes and/or customs charges that are incurred on the package, on both the original and return shipments to MAMA KID. This amount will be subtracted from your refund.
REDIRECTING AN ORDER
We do not redirect any orders once shipments have been dispatched. Please ensure the shipping address you have entered is correct when placing your order.